MERCHANT SUPPORT

US-BASED CLIENT CARE

Our experienced staff in Arizona delivers support for high levels of client satisfaction and reduced attrition. We also provide Second Level support managed by Special Operations.

24/7 TECHNICAL SUPPORT

Available 24/7/365, our Technical Support team provides assistance with terminal management, troubleshooting, broken equipment, help with settling and reporting, or feature changes.

MERCHANT RELATIONSHIP MANAGEMENT

For high value merchants with unique needs beyond traditional support. Experienced Merchant RMs build lasting relationships and provide a single point of contact.

CLIENT LOYALTY

Loyalty assists with retention needs and re-pricing questions to reduce attrition. The team handles both inbound calls and proactive outbound surveys and communications.

PARTNER SUPPORT

VALUE ADDED SALES

Merchants can order additional supplies, new hardware or a new service through VAS. Earn additional revenue by promoting a host of solutions that benefit your clients.

VOICE OF CUSTOMER AND NPS INITIATIVES

Merchant satisfaction is monitored through proactive communications and surveys. Our Net Promoter Score (NPS) initiative ensures an overall positive client experience.

DEPENDABLE INFRASTRUCTURE

Operations and IT constantly monitor and perform maintenance to all networks and systems to ensure that Service Availability SLAs and standards are met.

RISK MANAGEMENT & COMPLIANCE

Effective risk management solutions and chargeback handling. A suite of risk monitoring tools and dedicated staff ensure fraud reduction, loss prevention and adherence to industry regulations.